Frequently Asked Questions

Please bring the following to your first visit:

• Valid ID (driver's license or passport)
• Insurance card (if applicable)
• Recent imaging reports (X-ray, MRI, CT if available)
• List of current medications

We recommend wearing loose, comfortable clothing for examination and treatment. Please arrive 10-15 minutes early to complete necessary paperwork.

Not necessarily. New York State allows patients to see a physical therapist directly (Direct Access). However, some insurance plans may require a physician's referral for coverage. We recommend checking with your insurance beforehand. If you already have a referral, please bring it to your appointment.

Each treatment session typically lasts 30-60 minutes, depending on the treatment type. The number of sessions varies based on:

• Condition type (acute or chronic)
• Severity of symptoms
• Individual recovery ability
• Compliance with home exercises

Generally, acute injuries may require 2-6 weeks, while chronic conditions may take longer. After your initial evaluation, we'll provide an estimated treatment plan.

Acupuncture needles are very thin (much thinner than injection needles). Most patients only feel a slight prick or a dull, achy sensation, which is a normal "de qi" response indicating the acupuncture is working.

Many patients feel relaxed during treatment and some even fall asleep. Our experienced acupuncturists will adjust treatment based on your tolerance to ensure your comfort. If you're particularly concerned, please discuss this with your practitioner before treatment.

We treat various acute and chronic pain conditions, including:

• Neck pain: Cervical spondylosis, stiff neck, neck-shoulder syndrome
• Shoulder pain: Frozen shoulder, rotator cuff injuries, shoulder stiffness
• Back pain: Herniated disc, muscle strain, sciatica
• Knee pain: Arthritis, meniscus injuries, ligament injuries
• Foot pain: Plantar fasciitis, heel pain, ankle sprains
• Sports injuries: Sprains, strains, overuse injuries

Yes, physical therapy is very safe for seniors and particularly beneficial. We develop safe, appropriate treatment plans based on each elderly patient's specific conditions (such as joint degeneration, balance ability, cardiopulmonary function).

Physical therapy can help seniors:

• Improve joint mobility and flexibility
• Strengthen muscles
• Enhance balance and prevent falls
• Relieve chronic pain
• Improve daily activity capabilities

The timing depends on surgery type and your surgeon's recommendations:

• Joint replacement: Usually 1-2 weeks post-surgery
• Ligament reconstruction: Usually 2-4 weeks post-surgery
• Fracture surgery: After initial bone healing, usually 4-6 weeks

Please bring your surgical report and doctor's recommendations for evaluation. We'll create a safe and effective rehabilitation plan based on your specific situation. Early rehabilitation intervention is crucial for functional recovery.

Results vary depending on the specific condition, duration, and individual factors. Generally:

• Acute injuries: May see significant improvement in 2-4 weeks
• Chronic conditions: May take 4-8 weeks or longer
• Post-surgical rehabilitation: Several weeks to months depending on surgery type

We regularly assess your progress throughout treatment so you understand your recovery status. Following home exercise recommendations can accelerate your recovery.

We accept most major insurance plans, including:

• Medicare
• Medicaid
• Commercial insurance (Aetna, Blue Cross Blue Shield, UnitedHealthcare, Cigna, etc.)
• Workers' Compensation
• No-Fault Auto Insurance

Please call us to verify your specific coverage. We're happy to help confirm whether your insurance applies.

Absolutely! We provide bilingual service in both Chinese and English. You can communicate entirely in Chinese throughout the entire process - from booking appointments to evaluation and treatment. This ensures you can accurately describe your symptoms and fully understand treatment recommendations.

If you need to cancel or reschedule, please give us at least 24 hours notice:

• Phone: (929) 989-1888
• Email: [email protected]

Advance notice allows us to offer the time slot to other patients who need it. If you have an emergency and cannot provide advance notice, please contact us as soon as possible.

We take clinic hygiene and patient safety very seriously:

• Treatment areas and equipment are sanitized after each use
• Acupuncture uses single-use, sterile needles
• Treatment beds are covered with disposable paper sheets
• Appointment-based system to manage patient flow
• Good indoor ventilation maintained